Store Policy
Customer Care
In order to protect and care for your jewellery pieces, we recommend you polish the item every few months with a specialist gold or silver polishing cloth, or a microfibre cloth. Jewellery can also be cleaned using soapy water. Always polish before storing for a longer period of time.
Please note that crystals are minerals from the earth and can change in transparency or colour due to various environmental exposures. It is also important to note that the crystals may have obvious natural formation inclusions, growth lines and other imperfect defects on the inside or outside of the stones. It is generally advised to cleanse and charge crystals regularly, which can be done through several methods - please research which method will suit your stone best.
Information listed specifically related to crystals and stones is not intended to be provided as medical advice or a guarantee of any outcome. The use of crystals is complementary and should not be considered as a replacement for medical treatment. For any medical advice, please consult a health care professional.
Please be sure of your UK ring size when placing an order to avoid disappointment.
We do not offer repair or restoration services, please contact your local jeweller with any repair needs.
Privacy & Safety
Jones and James is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We collect information about you to process your orders, manage your account and, if you agree, send you offers related to our products & services. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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I’m an item. Click here to edit me.
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I’m an item. Click here to edit me.
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I’m an item. Click here to edit me.
HALLMARKING
It isn't possible to detect an article's precious metal content by sight or touch, therefore, it is a legal requirement for an Assay Office to hallmark articles containing precious metals if they are described as such. Hallmarks are marks applied to precious metals to indicate the amount of pure metal in the alloy.
Jones and James bide by the UK legal requirement to sell any item as Gold, Silver, Platinum or Palladium unless it is hallmarked.*
* exemption weights apply: 7.78gm - silver, 1gm gold and palladium, 0.5gm - platinum
